The Technology of Change: Staying Relevant in the Courier Industry

Fleet managers must tackle many new challenges as evolving technology makes its impact on the logistics industry. Not only must they handle this high level of technological change themselves, they also need to make sure all their staff are enthusiastic and informed about the enactment of changes. They must ensure high levels of productivity, whilst securing the safety of road users and strict compliance across their workforce.
These tasks can seem daunting, but technological advances are key to solving the problems. Tech is not the enemy – in fact, it could transform your working life for the better.

How Can Technology Help You?

Many fleet managers do make good use of tech to help solve various issues they face. If you feel that you could make more of these resources, read on to discover how embracing technology could help you.

• Maintenance

If you are not already using tech to help maintain your company’s vehicles, then you are missing out. Tracking systems make preventative maintenance so easy, flagging up potential issues before they become serious problems. Preventative or predictive maintenance leads to less unscheduled downtime and a reduction in many of the costs associated with urgent vehicle maintenance.

Fleet managers also are responsible for their drivers’ well-being, making sure that all the vehicles they use are up to standard is part of the role

• Behaviour Behind the Wheel

Of course, the actions of the individual have a huge impact on road safety. However, as a supervisor, you can take steps to ensure the safety of your workforce. For example, you can work to prevent distraction on the roads. Tools such as scorecards, dash cams and apps that block some phone functions can encourage drivers to stay focused.

• Compliance

There are lots of tools that can be used to ensure compliance is maintained. Remote tachograph reporting means that you can monitor working patterns, including hours worked, and identify any problem areas. Therefore, you can avoid sanctions to the business and risks to the safety of employees.

Driver scorecards, created by drawing on data collected by telematics systems, can be used to assess driver performance. You could use these to reward consistent performance, encourage safe driving, or flag up hazardous behaviour. Using these tools will not only give you a clearer oversight of your workforce, it will also help you identify areas for improvement.

• In-Vehicle Cameras

In-vehicle cameras work brilliantly to both monitor and protect. They provide great evidence of the behaviour of the vehicle user, so can be used in evaluation and training. They also provide indisputable evidence against fraudulent insurance claims.

Of course, technology isn’t going to solve every problem you encounter. However, it can certainly go a long way to helping fleet managers in their day-to-day working life. It is more important than ever to keep up with industry progress and not get left behind.

Author Plate

Norman Dulwich is a Correspondent for Courier Exchange, the world’s largest neutral trading hub for same day jobs in the express freight exchange industry. For drivers, fleet managers or anyone looking to transport goods, Courier Exchange connects professionals across the UK and Europe. Over 5,400 member companies are networked together through the Exchange to fill empty capacity, get new clients and form long-lasting business relationships.

Tags:

Top Tips for How to Banish Bad Driving

Bad driving is the bane of anyone involved in haulage work. And while most drivers are professional and safe on the road, it only takes one or two to rack up hefty costs to a company’s funds and reputation.
Luckily, there are ways to solve the problem, and managers can play a crucial role in maintaining high standards. The following tips offer a helpful guide on how you can banish bad driving for good within your firm.

The Risks

Recent surveys show as many as 87% of drivers engage in at least one risky behaviour in a month. This can mean anything from driving aggressively or zoning out to texting whilst at the wheel.

These behaviours can seriously increase risks to any road users, including those doing haulage work. The following statistics give some pause for thought:

• Collisions related to aggressive driving increased 400% since 1990, to over 13,000 a year. • Texting while operating a vehicle increases your risk of a collision by 800%. • Up to 25,000 injuries and deaths each year are related to texting at the wheel.

Sobering stuff, and a reminder of just how important good management can be.

Hiring

It seems obvious, but one of the simplest ways to avoid bad driving is to prioritise safety when taking on employees. As well as checking insurance and driving history and performing basic background checks, firms can also benefit from putting applicants through preliminary driving tests. In addition to giving you reliable data, this lets you assess how well prospective workers will deal with the demands of the job.

Any time and labour costs will pay for themselves in savings: safe driving massively reduces the potential for costly legal fees, and fewer collisions will help bring down company-wide insurance premiums.

Coaching

With good standards established at hiring, it’s crucial to maintain them in the long term. Frequent coaching enables employees to keep on top of new regulations without having to seek them out on their own time.

There are plenty of training programmes to choose from, so managers needn’t worry about the costs of developing their own. Pick one that’s tailored to the type of haulage work your firm specialises in, and get moving.

Gathering Data

Of course, all this screening and training is worthless if drivers aren’t meeting standards on the road. Most can be trusted, not least because they have strong incentives to avoid collisions. But it’s always better to have complete datasets. Telematics, for instance, can provide accurate information on drivers’ acceleration, braking and more.

Haulage work can produce a lot of data, though, so it’s crucial managers use it correctly. Start with a weekly or monthly average for relevant metrics and go from there.

Look for trends and compare these to your starting-point to identify problem areas. Fine-grained analysis enables you to spot which drivers make more mistakes and what mistakes they make. You can then use this information to target training and other interventions, preventing small problems from becoming big ones. All in all, there’s a lot managers can do to ensure safety in haulage work. Even better, each of these tips reinforces the others. Having good data, for instance, can help you identify potential problem areas to screen for at hiring and train employees to avoid. The more information you have, the more you can tweak – and the more you can make your business as safe and profitable as possible.

Author Plate

Norman Dulwich is a Correspondent for Haulage Exchange, the leading online trade network for the road transport industry. Connecting logistics professionals across the UK and Europe through their website, Haulage Exchange provides services for matching haulage work with available drivers. Over 5,400 member companies are networked together through the Exchange to fill empty capacity, get new clients and form long-lasting business relationships.

Tags:

How to Avoid Tired Tyres and Prevent Unexpected Mishaps

For anyone who makes a living transporting courier loads across the city, nothing is more important than keeping your vehicle (or fleet) maintained and in good working order. Making the ‘daily walk around’ a habit is the best way to ensure you’re staying on top of any potential issues – and one of the most essential things you should be checking is the state of your tyres.
Tyre Inspections Done Right

A cursory glance and a casual kick to the rubber as you get in your van to deliver your daily courier loads is definitely not the way to carry out your inspection. The condition of your tyres affects not only your van’s performance and fuel economy, it also plays a huge part in terms of safety on the road. So just what should you be looking for?

Check the Tread

When a vehicle is being used to transport courier loads, wear and tear happens far more quickly than in a private vehicle, due not only to the miles travelled, but also to the fact that it’s carrying heavier weights. Checking the tyre tread regularly is vital to ensure optimal safety and traction on the road, and if you neglect this, you risk a blow out – which can prove disastrous. Checking the depth of the tread is easy when you know what to look for: if the shallower horizontal ‘tread wear indicators’ are close to being flush with the deep lateral grooves, you’re heading into dangerous territory and it’s time for a replacement.

Under Pressure

Maintaining the correct pressure (aka PSI) is important for the optimal performance and longevity of your tyres. Manufacturers are required to provide the recommended PSI (pounds per square inch) so there’s no excuse for not knowing what it is. A good tip is that you’ll get a more accurate PSI reading in the morning, when temperatures are cooler. Incorrect inflation not only leads to increased fuel usage and reduced economy, it also contributes to excessive wear – meaning you’ll need to replace more often.

A PS on PSI

Another factor to bear in mind is that, if you’re carrying heavier courier loads, the pressure will go down so if you have to travel a long way with a full van you should regularly check your PSI levels. Perhaps make it a rule to do this every time you fuel up so you remember. It’s a very good idea to carry a handy pressure gauge in your toolbox, which will save you from having to use the service station ones and means you can do it at any time.

For anyone who’s not clear how and where to find the recommended tyre pressure, it can be in one of several places. It might be inside the door of your vehicle, in the owner’s manual, within the glove compartment or on the back of the fuel cap door. There are also multiple online tools you can use to check the manufacturer’s recommendation.

Keeping your tyres in tip top condition doesn’t have to be a chore. Make the checks a part of your daily routine to give you total piece of mind that your vehicle is transporting your courier loads as safely as possible.

Author Plate

Norman Dulwich is a correspondent for Courier Exchange, the world’s largest neutral trading hub for same day courier loads in the express freight exchange industry. Numerous transport exchange businesses are networked together on their website, trading jobs and capacity through what is now the fastest growing Freight Exchange in the UK.

Tags:

The Pollutant Problem: Tests Show Truckers are the Worst Affected

Those in haulage work are facing a number of issues at the moment. Whether it’s driver shortages, increasing fuel prices or the pressure to ‘go green’, the transport industry is certainly under stress. Currently, one of the main (and most important) problems for drivers is their exposure to air pollution.
Though pollution is being tackled in a number of ways (such as with the introduction of eco-friendly, electric vehicles and various charging stations all around the country), the health risks for those in haulage work are still being overlooked by the government. So, what is being done to change how this occupational health hazard is being perceived?

Testing Underway

After a number of different experiments were performed by environmental charities and experts from London universities, it was discovered that HGV drivers had the highest exposure to pollutants in comparison to office workers and construction workers.

One such experiment was completed with the help of a mobile air quality monitoring vehicle (or, the smogmobile). Thanks to the smogmoblie’s technical capabilities, nitrogen dioxide (an invisible toxic gas) could easily be detected while on the move, both inside and outside the vehicle. It has been said that this kind of pollution leads to thousands of health problems each year in the UK, so it’s clear that we need to change how we’re using fuels – and fast.

There are several air quality monitoring stations around the UK used to show trends in pollution over time, but their lack of mobility does not paint a very accurate picture. With the smogmobile, it is much easier to estimate how much exposure lorry drivers have to pollutants.

Campaigning for Action

With the risks high and pollutant exposure only increasing for those in haulage work, the British Safety Council are starting to act alongside the #AirWeShare campaign in a bid to put pressure on the government to recognise the dangers of this occupational health hazard. The council are hoping that the government will take action and help companies find ways to reduce their staff’s exposure to pollutants.

The head of campaigns at the British Safety Council, Matthew Holder, stated that quick action is vital to reduce these risks for workers across the country. He said that ‘if you work outdoors, drive or commute in a polluted area, your health is at risk… [Employers are] waiting to see if the government and the regulators are going to act’.

There is hope for the future, but it’s no secret that something needs to be done soon if health hazards are going to be reduced. People in haulage work have huge exposure to bad quality air, and they aren’t the only ones suffering the consequences. As soon as the government recognises this, the better.

Author Plate

Norman Dulwich is a Correspondent for Haulage Exchange, the leading online trade network for the road transport industry. Connecting logistics professionals across the UK and Europe through their website, Haulage Exchange provides services for matching haulage work with available drivers, and is now the fastest growing Freight Exchange in the UK.

Tags:

Make Allocating Work Easier with TopBox and Courier Exchange

In a sector as fast moving and competitive as the courier industry, efficiency is always key. Businesses need to be able to fill drivers’ time with deliveries, make every journey count, meet client needs – and do it all quickly, simply and profitably. Luckily for those of us working in the industry, technological advances are always providing better means to do all this.
In this article, we’ll run through the integration of booking system TopBox with popular freight exchange Courier Exchange (CX), summarising how using both of these tools can help your firm reach its peak performance.

TopBox

Not to be confused with filesharing service DropBox, TopBox is a cloud-based system that facilitates same-day courier bookings. It has a range of crucial functions for fleet controllers, allowing them to view:

• All active jobs • All collection and delivery points • Real-time whereabouts of all drivers.

Developed by DA Systems (you can visit the company’s website to get a more in-depth overview of the product) and using Google’s maps technology, TopBox provides massive efficiency savings. And what’s more, it’s now integrated with the very popular online CX freight exchange.

Courier Exchange

With over 38,000 members, CX is the UK’s busiest and fastest growing freight exchange, attracting customers with the user-friendliness and a wealth of features including real-time updates on available loads and access to a vast ‘virtual’ fleet of drivers.

Integration

Many businesses use the platform to buy and sell capacity. The reason for this is simple: it’s much better to ensure a job gets filled than to leave the client to search elsewhere. This function also helps avoid wasted time and mileage, making it much easier to ensure drivers are always travelling with loads.

But how does this link to TopBox? One of the app’s best features is that it can show all available drivers within a given radius of a job. Managers can of course expand the search radius to see if they have a courier nearby. But even then some vehicles may simply be too far out to make delivery practical.

Enter CX. Unfilled jobs can be sent over to the online exchange with the touch of a button – a user just has to just click ‘Allocate to CX’ and the job will be automatically posted without any more input needed from the driver. Users no longer need to click out of TopBox and into CX to manually allocate work.

Even better, drivers are instantly notified of the posting, and can accept or reject it immediately. This lets controllers know instantly whether the job has been filled – and to try different strategies if it remains unfilled.

All in all, the linking of DA Systems’ booking and tracking program with CX’s freight exchange allows managers to far more easily fill jobs. Crucially, it also keeps clients happy, reducing the chance that any deliveries will go unfulfilled.

Author Plate Norman Dulwich is a Correspondent for Courier Exchange, the world’s largest neutral trading hub for same day jobs in the express freight industry. Connecting logistics professionals across the UK and Europe through their online freight exchange transport businesses are networked together, trading jobs and capacity through what is now the fastest growing Freight Exchange in the UK.

Tags: